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Leading Experts in Product Fulfilment

Product Fulfilment

Orion has been building long-lasting, secure fulfilment partnerships with businesses for over 25 years. Our fulfilment team despatch 4.5 million items each year to organisations across the world; each item is tracked, traced, and reported with fully comprehensive and secure documentation.

Professional Product Fulfilment

 

Our purpose-built fulfilment solutions have been enhanced over the years based on market trends and advances in technology, alongside input from our major clients including retailers, motivation agencies and leading financial institutions. Whether a live paper gift voucher, pre-denominated gift card, or physical items as part of an ongoing loyalty scheme. Our services include:

  • Paper gift vouchers
  • Plastic gift cards
  • Personalised greetings cards
  • Long service awards
  • Loyalty rewards
  • Branded complimentary merchandise
  • Identity cards and supporting security documents
  • Photographic identity documents
  • Secure certificates
  • Entry tickets for concerts, sporting events, festivals, exhibitions

You can be sure that it will be protected from the moment we take delivery. We work with you to provide the appropriate insurance for your product right through to the point at which it’s received by your client or customer.

Why do you need professional fulfilment solutions?

Security

The team at Orion are all security checked, our premises are monitored 24/7/365 by secure access keys and CCTV systems. We also undertake numerous regular and random checks throughout the fulfilment process. Our servers can only be accessed through a firewall by encrypted usernames and passwords. They use pre-determined end-points and are held on a secure server, in a secure data store.

Cutting-edge Stock control

Orion’s market-leading stock control analysis system is called OSCA II. Our clients can use it to securely monitor their own stock and orders. This gives you accurate and real-time MI reporting to help manage and monitor your business. Alternatively – or even in addition to real-time access – you can choose from a suite of pre-existing reports and alerts, or we can create reports that suit your business requirements. The accuracy of our systems and reporting delivers you full accountability – an audit trail for each and every product and asset we handle on your behalf.

Consultative approach

From the initial conversation through to the secure despatch of your products, our Account Managers will work closely with you to understand the needs of your business and to ensure that the entire fulfilment process remains in-line with your expectations and requirements. Your dedicated Account Manager will work to agreed SLAs based on yours and your customers’ needs, continually striving to ensure that your customer receives the right product at the right time, all measured by our KPI matrix at regular review meetings.

Product Fulfilment Features/Benefits

Our market-leading product fulfilment service is fully scalable to handle the requirements of your business. Each year, Orion despatches over 600,000 bespoke packages for clients across the world, with a total of 4.5 million individual items within these packages. Each item despatched from our secure facility is tracked, traced, and reported, with fully comprehensive and secure documentation.  

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Get in Touch

If you’d like more information about out products and services, please use this form to get in touch with our team who will be happy to help you with your enquiry.

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Hospitality

We carry out fulfilment services on behalf of some of the biggest brands in the hospitality sector, ensuring that their gift cards, greeting cards, promotional merchandise, and retail items reach their customers promptly and securely every time. As pubs, bars, restaurants, and hotels have adapted to the changing marketplace and diversify their revenue streams with new products, we’ve continued to work closely with our clients to ensure that our fulfilment services offer the flexibility to accommodate their changing demands.

Retail

With sales surpassing £400 billion a year, the retail industry is the single largest private sector employer in the UK. Consisting of over 300,000 businesses and employing over 3 million people, the retail sector provides vital goods and services across the UK. For over 25 years, household names in the retail industry have relied on Orion to provide secure fulfilment services. Whether its gift cards, alcohol, promotional merchandise, we work closely with our retail partners to ensure that their products reach their customers on time, every time.

Product fulfilment related blogs

24 May 2022

Is it safe to purchase digital gift cards online?

  If you’ve been paying attention to the (now £7 billion) UK gift card industry, you will have noticed a meteoric rise in the popularity of digital gift cards in particular. Digital gift cards – also known as e-vouchers, or e-gifts – have been around for years and have long-constituted a popular marketing strategy for businesses... View Article

8 December 2021

Orion Team Plant 4000 Trees for Carbon Capture Program

In November, Orion took part in a large-scale operation to plant 4,000 trees at The Young People’s Forest in Mead, as part of their involvement with The Carbon Capture Programme and UK’s leading woodland charity The Woodland Trust. Created by their leading supplier Premier Paper Group, The Carbon Capture Programme provides Orion with the opportunity... View Article

26 November 2021

Customer Rewards Schemes – Do They Really Work?

Customer reward schemes are proven to encourage customer loyalty and retention, as well as increase sales, across a range of different industries.    The upsurge of entrepreneurship over the past two decades has created a wave of new businesses in almost every single industry. Now, business owners are facing more competition than ever – each... View Article

FAQs

Take a look at common FAQs for Product Fulfilment below. If you have any other questions feel free to reach out to our team.

How can I keep track of my items?

You can securely monitor your stock and orders through our stock control and analysis system – OSCA II. This gives you accurate and real-time MI reporting to help manage and monitor your business.
Alternatively – or even in addition to real-time access – you can choose from a suite of pre-existing reports and alerts, or we can create reports that you’re your business requirements. The accuracy of our systems and reporting deliver you full accountability – an audit trail for each and every product and asset we handle on your behalf.

What is your fulfilment process?

1. Consultation – your Account Manager will consult with you to fully understand your business and its fulfilment requirements.
2. Systems integration – we’ll ensure that we have the right connectivity in place to fully integrate with your internal system with the minimum of development required on your part.
3. Files and assets – the format and frequency can be determined by you, and they’ll be delivered safely via encrypted email, SFTP or API connection.
4. Delivery – this can be in bulk to your corporate customer, individually to the final recipient or we can even service your whole network of offices or retail outlets.

Can I customise my greetings cards?

Yes, you can fully customise your greetings cards and messages to suit your company branding. We are able to provide samples and full personalisation with customised security features for your greetings card to create the biggest connection with your customers as possible.

Can you offer fulfilment for alcoholic products?

Yes, Orion is fully licenced to distribute alcohol on our clients’ behalf.